Travel preparation usually begins many days before the day of boarding, especially for people flying overseas, keeping in mind the luggage capacity, essential supplies, and other details.
Air travel can be a long-drawn journey, arriving 2-3 hours before in case of international flights and similar time taken to check after touchdown—all the steps from the security checks to finding your seat on the plane impact the flyer’s experience in a number of ways.
Organizations across the globe are putting efforts to improve the flyer experience and make it more comfortable.
This is where mapping software can be of great help.
In this blog, we discuss how airport authorities can use digital mapping tools to improve customer experience.
Pick Up a Parking Spot with Ease
Finding the right parking spot can be a tough task, especially at Airports.
The airport authorities can come chasing you if you happen to park in the “No Parking Zone.”
With the help of digital maps, travelers can access real-time data and reserve their parking spot within a few taps.
This would enable passengers to fall in line quickly and proceed to check-in.
This will also be helpful for individuals returning in the late hours, as they can now easily pick up their vehicle and get going without worrying about finding a taxi.
Better Operational Efficiency
Any airport facility consists of multiple variable factors, so managing staff and streamlining operations can be challenging.
Digital maps for airports can monitor passenger inflows, identify potential bottlenecks, and optimize staff deployment for better crowd management.
Mapping software can improve operational efficiency through data-driven space optimization and asset tracking.
Easy Wayfinding and Time Optimization
By using interactive digital maps, travelers can find step-by-step guides directing them to their desired location.
This reduces the chances of getting lost and also saves time.
Such software uses advanced algorithms that help assess real-time factors such as crowd density and flight delays, allowing passengers to plan ahead.
Easy wayfinding could help passengers board flights on time, reducing cases of missed flights.
Passengers reaching the airport can switch paths in case of temporary closures or construction around the terminal.
Additionally, they can find the shortest and most convenient routes to their destination within the airport.
Accessibility and Assistance
Digital maps can highlight accessible paths such as elevators and facilities for specially-abled passengers, ensuring a more inclusive experience.
Features such as voice input-output can cater to visually impaired passengers, enhancing their safety measures and allowing them to navigate through the airport independently.
The software can also provide people with recommendations for nearby lounges, restaurants, or retail outlets.
Push notifications on devices can inform passengers about their journey, delays, gate changes, and special offers based on their interests.
Services like duty-free could also be optimally placed in a spacious location in the airport.
Safety and Emergency Response Measures
Safety here means deploying security personnel based on real-time data.
Digital maps can easily assess points where footfall is higher, and the airport staff can make interventions accordingly.
Digital mapping tools use real-time data for implementing emergency response plans by providing the shortest escape routes and assembly points for people.
People can also utilize digital maps to quickly access emergency equipment such as fire extinguishers and first aid kits.
Such mapping tools and techniques can also be integrated with an internal communication system, ensuring critical information reaches passengers and staff promptly to avoid any unforeseen crisis.
Wrapping up
By incorporating these functional points, digital mapping becomes an important tool for creating a seamless, efficient, and safe airport experience for passengers, also boosting employee satisfaction.
For these reasons, it’s advisable for more airport authorities to research and experiment with such tools.